Legal Notice and Privacy Policy

1. Identification of the website publisher

Company: SARL CLOS DES TILLEULS
Registered company details: 4 RUE DE GENEBRET
Registered office: 4 RUE DE GENEBRET
Phone : 0471059223
E-mail : [email protected]
Registration number: 479653354
Secondary registration number: 479653354 00015
Business activity code: 5510Z
Share capital: €10,000
Publication director: SOULIER Sébastien
Legal representative: SOULIER Sébastien

 

2. Website creation and hosting

Host name: WP Engine
Address : Irongate House, 22-30 Duke’s Place, London, EC3A 7LP United Kingdom
Phone number : 020 3770 9704
Email [email protected]
Website : wpengine.com

 

3. Copyright and intellectual property

This entire website is governed by French and international legislation on copyright and intellectual property.

The photographs, texts, slogans, drawings, images, animated sequences, whether with or without sound, and all works incorporated into the website belong to SARL CLOS DES TILLEULS or to third parties that have authorised SARL CLOS DES TILLEULS to use them.

The logos, icons and graphic elements displayed on the website are protected by copyright and by Articles L.511-1 et seq. of the French Intellectual Property Code concerning the protection of registered designs.

All reproduction rights are reserved and strictly limited, including for downloadable documents and visual and photographic representations.

The trademarks mentioned on this website are registered by their respective owners.

Any unauthorised use by third parties of all or part of these rights may result in legal proceedings.

 

4. Website content

SARL CLOS DES TILLEULS accepts no liability for delays in updating the content or for any interruption or temporary unavailability of the service.

SARL CLOS DES TILLEULS reserves the right to correct the content of this website at any time and without prior notice.
Reproductions of this website and the works reproduced on it, whether on paper or in digital format, are authorised provided that they are strictly reserved for personal and private use.
This excludes any use for advertising, commercial or informational purposes, unless it complies with the provisions of Article L.122-5 of the French Intellectual Property Code.

Any reproduction, representation, use or modification, by any process or on any medium, of all or part of the website or of any of the works comprising it, without the prior authorisation of the publication director, is strictly prohibited. Such acts constitute copyright infringement and may lead to civil and/or criminal legal proceedings, as well as claims for damages.

 

5. Access to the website

The user of the website https://www.lepuy-deltourhotel.com/ acknowledges that they have the skills and resources necessary to access and use this website.
SARL CLOS DES TILLEULS cannot be held liable for any circumstances or events beyond its control related to the use of the website, or for their consequences, hardware and/or software incompatibilities, or any damage that may result to the user’s technical environment, including their computers, software, network equipment and any other hardware used to access or use the service and/or information.
It should be noted that fraudulently accessing or remaining within a computer system, disrupting or corrupting its operation, or fraudulently introducing or modifying data in such a system constitutes a criminal offence punishable by law.

 

6. Hyperlinks

The website https://www.lepuy-deltourhotel.com/ authorises the creation of a hyperlink to its content, subject to:
authorisation from the website’s publication director
not using deep linking, meaning that the pages of the website https://www.lepuy-deltourhotel.com/ must not be embedded within the pages of another website, but accessed by opening a dedicated window
mentioning the source, with a hyperlink leading directly to the relevant content.

Any use for commercial or advertising purposes is excluded, except where expressly provided for.
This authorisation does not apply to websites disseminating controversial, pornographic or xenophobic content, or content that could, to a significant extent, offend public sensibilities.
SARL CLOS DES TILLEULS accepts no responsibility for the content of websites provided through links, regardless of the type of link established from or to https://www.lepuy-deltourhotel.com/
SARL CLOS DES TILLEULS reserves the right to object to the creation of such links.

 

7. Privacy policy

When using its services, particularly those available through its website, mobile website, online shop and mobile applications, SARL CLOS DES TILLEULS, as the data controller, may collect and process personal data relating to you.
We are committed to respecting the privacy and data protection rights of prospective customers and visitors to our website, mobile website, online shop and mobile applications. All personal data processing carried out as part of the available services complies with applicable local data protection regulations, particularly the amended French Data Protection Act of 6 January 1978 and the General Data Protection Regulation (EU Regulation 2016/679), known as the GDPR.

 

  • 7.1 – WHAT ARE OUR COMMITMENTS REGARDING THE PROTECTION OF PERSONAL DATA?

SARL CLOS DES TILLEULS is committed to ensuring a high level of protection for the personal data of its customers, prospective customers, website users, mobile site users, online shop users, mobile application users and any other person whose personal data it processes.

SARL CLOS DES TILLEULS is committed to complying with the regulations applicable to all personal data processing operations it carries out:
Your personal data is processed lawfully, fairly and transparently;
Your personal data is collected for specified, explicit and legitimate purposes and is not subsequently processed in a manner incompatible with those purposes;
Your personal data is kept adequate, relevant and limited to what is necessary for the purposes for which it is processed;
Your personal data is accurate and kept up to date, and all reasonable measures are taken to ensure that inaccurate data is erased or corrected without delay in view of the purposes for which it is processed.
SARL CLOS DES TILLEULS implements appropriate technical and organisational measures to ensure a level of security suited to the risks inherent in its processing operations, meet regulatory requirements and protect the rights and data of the persons concerned from the design stage of the processing operations.

In addition, SARL CLOS DES TILLEULS contractually requires its subcontractors and service providers to apply the same level of personal data protection.

 

  • 7.2 – WHAT PERSONAL DATA DO WE COLLECT?

A – Depending on the purpose of the collection
The personal data we collect varies according to the purpose of the collection and the Service we provide to you.
Generally, we may directly collect the following categories of personal data:

a) personal contact details, such as your surname, first name and other information needed to manage your stay;
b) login details used to access your online account, namely your username and password. This is necessary to create a personal user account;
c) communications with us, which may include details of conversations through the chat or customer service;
d) demographic information, such as your age, gender and lifestyle preferences, including your favourite products and your interests;
e) browsing history, such as the pages visited, the date of the visit, your location or your IP address;
f) payment information when a purchase or booking is made on one of our websites, online shops or applications. This may generally include billing information and payment data such as your bank card or bank account details;
We may also indirectly collect personal data about you when you share content on social networks, websites, online shops or applications relating to our products and services, or when you respond to our posts and promotional advertisements on social networks.

B – Personal data relating to minors

SARL CLOS DES TILLEULS does not collect or process personal data relating to children under 18 without the prior consent of their parents or legal guardians.
If personal data relating to children is collected through our website, mobile site, online shop or mobile applications, parents or legal guardians may object by using the contact channels provided on this website.

 

  •  7.3 – HOW IS PERSONAL DATA COLLECTED?

A – Methods used to collect your data

As part of our relationship with you, you may provide us with your personal data in various ways, including through our website, mobile site, online shop and mobile applications when browsing the internet, making purchases or bookings, completing various collection forms, subscribing to the newsletter, creating an account, submitting an application, posting comments on our social network pages, contacting our establishment or transmitting your personal data to us in any other way.

B – IP address

An IP address is a series of numbers automatically assigned to your computer by your internet service provider each time you connect. Each time you submit a request on the website, our servers record your visit. We collect IP addresses to analyse trends on the website. We do not transmit any information that would allow you to be identified, which means that your session is recorded but remains anonymous to us.
We may use your IP address in cooperation with your internet service provider to identify you if we need to enforce the terms of use, protect our services or customers, or comply with applicable laws.

C – Cookies

To continually improve the quality of the services offered on our website, mobile site, online shop and mobile application, and to ensure that they meet your expectations, SARL CLOS DES TILLEULS may use “cookies”. These text files identify your device when you connect to one of our services.

Placing a cookie or tracker on your device, such as a computer, tablet or smartphone, allows SARL CLOS DES TILLEULS to collect information and personal data according to your device settings.

Types of cookies used:
a) Cookies essential for using the website
These allow you to use the website’s main features, such as purchasing or booking services. If you disable cookies, you will no longer be able to use these features.
The information stored cannot be used for commercial purposes.
b) Website performance cookies
Performance cookies allow us to optimise our website and detect any technical problems you may encounter.
They allow us to collect information about how you use the website, including the number of visits per page, the number of error messages displayed, the time spent on a page and the number of clicks on an area of the website.
The information stored cannot be used for commercial purposes.
c) Functionality cookies
These cookies allow the website to remember the choices you have made, such as your username, selected language or location, and provide more precise and personalised features. They may also be used to remember changes made by the user, such as text size or font. They can also provide services you have requested, such as watching a video or posting a comment on a blog. The information collected by these cookies may be anonymised and cannot track your browsing activity on other websites.
By using our website, you agree to receive this type of cookie on your device.
d) Advertising marketing cookies
These cookies collect information about your internet browsing habits in order to show you advertisements suited to your interests. They also help limit the number of times you see an advertisement and help us assess the effectiveness of our campaigns. They are generally installed by advertising networks with the website operator’s permission. They record visits to a website and share information with other companies, such as advertisers. Targeting or advertising cookies are often linked to website features provided by a partner company.
Information is collected and shared with third parties to provide audience targeting and optimisation solutions for advertisers and publishers. No personal data is collected and individuals cannot be identified through the data collected.
e) Cookies from third-party websites and social networks
Our website contains links and/or content referring to other websites and social networks, and we do not know which cookies they use. For further information, please consult the information provided by these third-party websites and social networks regarding their own cookies.

D – Respect for your privacy

We are committed to protecting your privacy and respect the following two principles.
We do not associate your cookies with any information that would directly and personally identify you. Cookies cannot in any way reveal your address, date of birth, telephone number or any other information that could identify you.
We do not provide personal information to advertisers or third-party websites displaying advertisements based on your interests.
If your computer or mobile device is used by several people, or has several browsing programs, the content displayed to other users may reflect your preferences. If you wish, you can change your browser settings.
For further information about how cookies and targeted advertising work, please visit the CNIL website: https://www.cnil.fr/fr/cookies-les-outils-pour-les-maitriser.

E – Links to third-party websites

Our website, mobile site, online shop and mobile applications may contain links redirecting you to third-party websites.
We accept no responsibility for the collection, use, management, sharing or disclosure of data and information by these third parties.
Information submitted on third-party websites is governed by their privacy policies and terms of use. We recommend that you read the privacy policies of these websites before submitting any personal information.

 

  • 7.4 – WHAT ARE COLLECTED DATA USED FOR?

Your data is mainly used for bookings and purchases, including the provision of services, specific services and products, prospecting, customer loyalty, communications, commercial information, satisfaction surveys, competitions, new services and products designed to improve your customer experience at our establishment, statistical studies, recruitment, after-sales service and the processing of your requests and/or complaints. Except where your consent has been obtained, particularly to send you personalised offers, processing your data for the purposes mentioned above is necessary in particular:
To perform the service agreement;
To comply with a legal obligation;
For the legitimate interests pursued by our establishment, including developing new services and offers and improving customer service.

More specifically, your data is used:
To allow you to benefit from all the services available on our establishment’s website, mobile site, online shop and mobile applications, including creating a user account, subscribing to the newsletter, managing bookings, providing assistance, handling complaints and managing loyalty programmes;
To allow you to browse our websites;
To tailor our information, notifications, offers and other services to your interests as effectively as possible;
To facilitate the administrative formalities relating to bookings and purchases.

 

  • 7.5 – HOW LONG IS YOUR DATA RETAINED?

SARL CLOS DES TILLEULS is committed to keeping your personal data for no longer than is necessary for the purposes for which it is processed.
Retention periods are defined according to the purposes of the processing carried out by SARL CLOS DES TILLEULS. They take into account applicable legal provisions requiring a specific retention period for certain categories of data, any applicable limitation periods and CNIL recommendations concerning certain categories of processing. Data is generally retained for three years from the date it is collected or from your last contact with us.

 

  • 7.6 – WHO MAY ACCESS YOUR PERSONAL DATA?

A – Recipients of your data

Data collected on our website, mobile site, online shop and mobile applications may be shared with our internal staff or with ancillary service providers, including subcontractors, service providers and banks, for the purpose of carrying out all or part of the services mentioned above. In this context, SARL CLOS DES TILLEULS requires its service providers to implement strict confidentiality and data protection measures.

B – Transfers of data outside the European Union

Personal data may be processed outside the European Economic Area (EEA). If this is the case, SARL CLOS DES TILLEULS will take all necessary measures to ensure that this international transfer has an adequate level of security and appropriate safeguards.

 

  • 7.7 – HOW CAN YOU EXERCISE YOUR RIGHTS?

 

In accordance with the applicable regulations on the protection of personal data, you may exercise your rights of access, rectification and deletion of your data at any time, as well as your rights to restrict or object to its processing and to data portability.
You also have the legal right to define instructions concerning the handling of your personal data after your death.
Furthermore, any person who was a minor when their personal data was collected may request its deletion as soon as possible.

These rights may be exercised through the hotel’s dedicated contact form :
SARL CLOS DES TILLEULS, 4 RUE DE GENEBRET, BRIVES-CHARENSAC 43700
E-mail : [email protected]
Phone : 04.71.05.92.23

In this context, please include the information required to identify you, such as your surname, first name and email address, together with any other information necessary to confirm your identity.
You also have the right to lodge a complaint with the French Data Protection Authority in the event of a breach of the applicable personal data protection regulations, particularly the GDPR.

 

 

  • 7.8 – IT SECURITY / TRANSACTION SECURITY

Ensuring the security and confidentiality of the personal data entrusted to us is a priority for SARL CLOS DES TILLEULS.

We therefore implement all appropriate technical and organisational measures, taking into account the nature, scope and context of the personal data you provide and the risks associated with its processing. These measures are designed to preserve the security of your personal data and prevent any accidental or unlawful destruction, loss, alteration, disclosure, intrusion or unauthorised access.

We provide a secure online payment system using the latest technologies.

SARL CLOS DES TILLEULS strives to combat identity theft online.
For this reason, we use, for example, a system for detecting fraudulent bank card payments. This system is intended to protect you in the event that your bank card is lost or stolen.

The security and confidentiality of personal data depend on everyone’s good practices. We therefore ask you not to share your passwords with third parties, to systematically log out of your profile and social media account, particularly where accounts are linked, and to close your browser window at the end of your session, especially when accessing the internet from a computer shared with others. This will help prevent other users from accessing your personal information.

 

  • 7.9 – CONTACT US

For any further questions about this policy or the way SARL CLOS DES TILLEULS processes your personal data, please use the contact channels provided on this website: [email protected]

 

  • 7.10 – CHANGES TO THIS NOTICE

SARL CLOS DES TILLEULS reserves the right to amend its personal data protection policy. When we make substantial changes to this Notice, we publish a link to the updated Notice on our website’s home page.

 

8. Mediator – Dispute resolution

After contacting customer service and, in the absence of a satisfactory response or any response within 60 days, the customer may refer the matter to the Tourism and Travel Mediator, whose details are provided below:
The matter may be submitted online via the mediator’s referral procedure: Submit a request – MTV.
SARL CLOS DES TILLEULS is a member of the Tourism and Travel Mediation scheme through its membership of the professional organisation “UMIH”, duly listed on the mediator’s website under the “members” section.

Hotel Deltour does not make unsolicited marketing calls to its customers. Calls made to customers concern only the follow-up and invoicing of bookings. If you wish to object to telephone marketing, you may register on the relevant opt-out list at: http://www.bloctel.gouv.fr/

 

9. Specific terms of sale

All bookings must be guaranteed with a valid bank card at the start of your stay and accompanied by:
a bank pre-authorisation or payment corresponding to the total amount of your stay.

 

10. Opposition to telephone marketing

This website strives to comply with the European General Data Protection Regulation (GDPR).

The information collected through the forms on this website is entered into a computerised file by the establishment for the purpose of processing personal data required to operate the services offered.

This information is retained for varying periods depending on the processing purposes and is intended for the data controller and the website’s staff.

In accordance with the French Data Protection Act and the provisions of the French Consumer Code, including Article L. 223-2, you may exercise your right to access and rectify your data by using the contact channels provided by the establishment or by registering on the “Bloctel” telephone marketing opt-out list at: https://conso.bloctel.fr